3 Most Common Online Banking Problems and Solutions in the Philippines

Let’s face it, online banking has changed the way we manage our finances. Because of the constant developments in FinTech and the social implications of banks, gone are the days of standing in long lines at branches, endless paperwork, and the constant worry of how you can schedule bank visits within your busy week. The available online banking solutions have let you experience convenient and seamless banking anytime and anywhere.

However, with the convenience of digital banking comes some hiccups. You may experience a few technical issues or security concerns that can make online banking more of a headache than financial aid. 

To help raise awareness of the common challenges in online banking and their solutions, this blog lists them one by one so you have an idea of what to do in case any of these concerns happen to you.

Online Banking Challenges and Their Potential Solutions

App Outages

Nothing ruins your day quite like trying to pay your bills and encountering error messages that scream “System Under Maintenance.” These scheduled or unexpected downtime can leave you scrambling or thinking of new ways to pay for urgent costs.

When this happens, the best thing to do is to plan ahead. Most banks generally announce scheduled maintenance periods days before it happens so it’s best to schedule your payments or transfers before or after the maintenance sessions. 

Also, consider having alternative payment options you can access in case you experience any issues. That way, you can still fulfill your payment responsibilities despite your bank’s system maintenance.

Phishing Scams

According to reports, phishing attacks are the most prevalent form of digital fraud users in the Philippines are experiencing. This is when you receive deceptive emails or texts that appear to be from your bank, tricking you into revealing sensitive information like your login credentials or card details.

The most effective solution to this scam is to be vigilant. Usually, financial institutions like RCBC’s online banking app release announcements or warnings on how to detect phishing attacks. These notifications remind you to never click on suspicious links or open attachments from unlisted or unsolicited messages, and to double-check whether the sender is officially addressed to RCBC or other banks. 

If you’re unsure of the message you’ve received, it’s best to contact RCBC or your other banks directly through verified communication channels.

App Crashes and Errors

Technology isn’t perfect, and even the most popular online banking apps can experience occasional crashes or errors. This can be especially frustrating if it happens while you’re in the middle of a transaction.

To prevent this issue, always make sure your mobile apps are updated. Just like any other app developer, your bank constantly updates the features of mobile banking apps to ensure they operate smoothly. The latest updates can include bug fixes and security improvements that can further protect your accounts. 

If your app is updated yet continues to crash, consider restarting your device and accessing the app again. At times, a good phone restart can make all the difference. If errors persist, contact your bank’s customer support for more detailed assistance with the issue you’re experiencing.

While these online banking issues can be frustrating, there are simple solutions you can implement to ensure a smoother and more secure banking experience. Remember, planning ahead, using strong passwords, and staying informed on new banking scams can ensure that your financial responsibilities are taken care of and secured.

Enjoy Smooth User Experiences with RCBC Pulz

At RCBC, we understand the challenges that come with digital banking—which is why we created RCBC Pulz. With our user-friendly mobile banking app, we make your financial management tasks much easier.

Want to know how to pay for your RCBC credit card via the RCBC app? We’ve got you covered! Curious about which investment streams are available for you to explore? It’s right on the app! Need to make scheduled fund transfers to family members? You can easily set it up!

With RCBC Pulz’s intuitive interface, you can easily navigate through the app’s features. And if you encounter any technical difficulties, our dedicated support team is readily available to answer your questions or concerns.

Download the RCBC Pulz today and enjoy seamless banking right at your fingertips!