RCBC MyWallet Retail Prepaid Card Discontinuance FAQ

1. I received a notification about MyWallet (MW) Retail Prepaid Card discontinuance, what should I do?

MW clients are encouraged to take action on their MW accounts within 60 days.

MW account holders only

  • If balance is PHP49,700 below, you can already transfer your balance to DiskarTech. Download the DiskarTech app via Google Play Store or Apple Store.
  • If balance is PHP49,701 up, go to your branch of account. You will be asked to sign a form and submit 1 Primary ID to update your MW to OneAccount. After the account update, client can now claim the new ATM Card.
  • You can also open OneAccount via RCBC Pulz.
  • When the transfer is completed, your MW account will be simultaneously closed.

MW account holders with existing DiskarTech

  • Transfer your balance to your Diskartech account. When the transfer is completed, your MW account will be simultaneously closed.

2. What happens if RCBC does not receive any action from MW clients within 60 days of notification regarding the discontinuance of MyWallet (MW) Retail Prepaid Card?

MW account will be auto-migrated to DiskarTech or OneAccount based on your available balances on September 25, 2024.

Starting October 1, 2024, your MW account will be either Diskartech or OneAccount depending on your outstanding balance as of September 25, 2024. Your MW account can no longer be accessed in the RCBC system. Therefore, you won’t be able to perform any transactions using that account.

3. Who is qualified for a DiskarTech account or OneAccount?

MW accounts with PHP49,700 and below Average Daily Balance (ADB) are qualified to have a DiskarTech account. RCBC will create this account for you and you will receive an SMS message advising you that your DiskarTech account is ready. However, should you choose not to have a DiskarTech account; you are requested to disregard the message and are advised to visit any RCBC Branch to process the account of your preference.

MW accounts with PHP49,701 and above ADB are qualified for OneAccount. MW clients are requested to visit the nearest RCBC branch and update credentials including submission of 1 primary ID, then claim their new OneAccount ATM card. Once your new OneAccount ATM card is activated, you can already begin to use it for all your transactions.

4. What if you already have an existing DiskarTech or OneAccount?

If you already have an RCBC DiskarTech or RCBC OneAccount, there's no need to create a new one. You need to do the following until September 24, 2024

  • For DiskarTech Accounts, you can transfer your MyWallet balances by going to the nearest RCBC branch, withdraw your MyWallet balance over the counter or ATM, and Cash-in your balance via partner branches of RCBC DiskarTech.
  • For RCBC OneAccount, you can simply transfer your MyWallet balances

5. Will there be any downtime or interruptions during the migration?

There is a temporary account restriction to your MW account from September 25 to 30, 2024 in order to give way to the migration exercise. During this time, all online and offline transactions with your MW account cannot be performed.

During the migration exercise, your end-of-day balance as of September 24, 2024 in the RCBC system will be the basis for the migration. Rest assured that your funds will remain intact in this exercise.

To ensure an uninterrupted access to your account, OneAccount clients are encouraged to visit the nearest RCBC branch to claim their new ATM card. For DiskarTech users, you can update your New DiskarTech account, by just downloading the RCBC DiskarTech app on your mobile phone via Google play or Apple App store, log-in your username and temporary passwords, and update the necessary information to upgrade to a full Basic Deposit Account and maximize RCBC DiskarTech's services.

6. Can I still withdraw my MW balance even if my prepaid ATM card has expired?

Yes, you can withdraw your funds even if your ATM card has expired. Just proceed to your - nearest RCBC Branch starting August 1, 2024 until September 24, 2024. Please make sure you bring your MW expired card and 2 primary IDs when you visit the branch and can do your withdrawal over the counter.

You cannot withdraw your funds in the ATM machine if your card is already expired.

7. What can you expect after the MW account is auto-migrated to DiskarTech or to a OneAccount account?

Starting October 1, 2024, MW clients who opted for a DiskarTech or OneAccount, can conduct all transactions via:

  • DiskarTech Account - DiskarTech mobile app
  • OneAccount – RCBC Branches, ATMs or RCBC Pulz

8. What if I do not want a DiskarTech or a OneAccount?

MW clients can close their MW account and withdraw the remaining funds via ATM or over the counter from any RCBC branch. This option is available until September 24, 2024.

9. What if I use my MyWallet Prepaid card as my payroll account?

This exercise will only affect MW retail clients. If your MW is being used for payroll, you are excluded from this migration and can still continue to use your MyWallet cards.

10. What are the benefits of a Diskartech and a OneAccount?

RCBC DiskarTech is an award-winning app developed by RCBC. The world's first multilingual financial inclusion app available in Taglish and Cebuano, it allows for cardless withdrawals, cost-effective bank transfers, mobile loading with rebates, and high-interest savings, along with insurance and loan applications.

RCBC OneAccount is an all-in-one account that offers a debit card with higher interest rates and zero maintaining balance. It also has all the features of a savings, checking and time deposit in a single account. It can also be customized according to your needs.

There is a life insurance, personal accident insurance and card insurance attached to your account. Cash withdrawals are free at any Bancnet and 7-11 ATMs. Online banking is made possible via RCBC Pulz.

11. What will happen to MyWallet after October 1, 2024?

MyWallet will be discontinued and can no longer be used for any transactions. Your MyWallet may only be usedl until September 24, 2024.

12. Where can I inquire if I have questions about this activity?

You may call our Customer Care Hotline at 8877-7222 or email at customercare@rcbc.com.