1. I received a notification about MyWallet Prepaid Card discontinuance, what should I do?
MW clients are encouraged to take action on their MW accounts within 60 days.

MW account holders only
Clients need to go to your branch of account and will be asked to sign a form and submit 1 Primary ID to update your MW to One Account. After the account update, client can now claim the new ATM Card. You can also open One Account via RCBC Pulz. When the transfer is completed, your MW account will be simultaneously closed.

MW account holders with existing RCBC Deposit Account
Transfer your balance to your RCBC Deposit Account by going to the nearest RCBC branch, withdraw your MW balance via over the counter or ATM. When the transfer is completed, your MW account will be simultaneously closed.

2. What happens if RCBC does not receive any action from MW clients within 60 days of notification regarding the discontinuance of MyWallet Retail Prepaid Card?
MW account will be auto-migrated to One Account based on your available balances on November 6, 2024.

Starting November 11, 2024,your MW account will be One Account depending on your outstanding balance as of November 6, 2024. Your MW account can no longer be accessed in the RCBC system. Therefore, you won't be able to perform any transactions using that account.

3. Who is qualified for a One Account?
All Retail MW accounts will be subjected to the onboarding process and requirements to be qualified for One Account. MW clients without CASA and debit card are requested to visit the nearest RCBC branch and update credentials including submission of 1 primary ID, then claim their new One Account ATM card. Once your new One Account ATM card is activated, you can already begin to use it for all your transactions.

4. What if you already have an existing One Account or any RCBC Savings Account?
If you already have an RCBC One Account or any RCBC Savings Account, there's no need to create a new one. You need to transfer your MyWallet balances by going to the nearest RCBC branch, withdraw your MyWallet balance over the counter or ATM until November 5, 2024.

5. Will there be any downtime or interruptions during the migration?
There is a temporary account restriction to your MW account from November 6-10, 2024 in order to give way to the migration exercise. During this time, all online and offline transactions with your MW account cannot be performed.

During the migration exercise, your end-of-day balance as of November 6, 2024 in the RCBC system will be the basis for the migration. Rest assured that your funds will remain intact in this exercise.
To ensure an uninterrupted access to your account, One Account clients are encouraged to visit the nearest RCBC branch to claim their new ATM card.

6. Can I still withdraw my MW balance even if my prepaid ATM card has expired?
Yes, you can withdraw your funds even if your ATM card has expired. Just proceed to your - nearest RCBC Branch until November 5, 2024. Please make sure you bring your MW expired card and 2 primary IDs when you visit the branch and can do your withdrawal over the counter.

You cannot withdraw your funds in the ATM machine if your card is already expired.

7. What can you expect after the MW account is auto-migrated to One Account account?
Starting November 11, 2024, MW clients with One Account can conduct all transactions via RCBC Branches, ATMs, or RCBC Pulz.

8. What if I do not want a One Account?
MW clients can close their MW account and withdraw the remaining funds via ATM or over the counter from any RCBC branch. This option is available until November 5, 2024.

MyWallet will be discontinued and can no longer be used for any transactions.  Your MyWallet may only be used until November 5, 2024.

9. What if I use my MyWallet Prepaid card as my payroll account?
This exercise will only affect MW retail clients. If your MW is being used for payroll, you are excluded from this migration and can still continue to use your MyWallet cards.

10. What are the benefits of a One Account?
RCBC OneAccount is an all-in-one account that offers a debit card with higher interest rates and zero maintaining balance.  It also has all the features of a savings, checking and time deposit in a single account. It can also be customized according to your needs.
There is a life insurance, personal accident insurance and card insurance attached to your account. Cash withdrawals are free at any Bancnet and 7-11 ATMs. Online banking is made possible via RCBC Pulz.

11. What will happen to MyWallet after November 11, 2024?
MyWallet will be discontinued and can no longer be used for any transactions. Your MyWallet may only be used until November 5, 2024.

12. Where can I inquire if I have questions about this activity?
You may call our Customer Care Hotline at 8877-7222 or email at customercare@rcbc.com.