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RCBC's top priority is to provide quality services to its clients by securing their best interest. Driven by our client's evolving needs, we are always at the forefront in striving for solutions that keep on getting better and smarter. RCBC is here as your partners in moving forward.

SECURE YOUR ACCOUNT INFORMATION


Safeguarding your Passwords
  • Do not disclose your username/passwords to anyone.
  • Do not store username/passwords where they can be accessed by others.
  • Avoid using easy-to-guess passwords.
  • Change passwords regularly.
  • Password should be a combination of characters (uppercase/lowecase and numbers) and should be at least 6 digits in length.
Keeping Personal Information Private
  • Do not disclose personal information unless the one collecting the information is reliable and trustworthy.
  • Log-off from the internet banking site when the computer is unattended or transaction has been completed.
  • Clear memory cache and surfing history after logging out from the website.
  • Do not send personal information, passwords or pins via ordinary email.
Reviewing Transaction History
  • Keep records of online transactions.
  • Regularly check transaction history details and statements for unauthorized transactions.
  • Review monthly bank statements for any errors and unauthorized transactions.
Checking Website Security
  • Beware of bogus or "look alike" websites. Make sure that the correct website has been acessed.
  • Check the website's URLs - it should begin with HTTPS and a closed padlock icon on the status bar should be displayed.
  • Always enter the URL of the website directly into the web browser. Avoid being re-directed to the website.
Signing on Papers
  • Read the agreement/contract carefully before you sign.
  • Never sign on blank papers.
  • Do not send a photograph of your signature to others.
PROTECT YOUR CARD TRANSACTIONS


Using Automated Teller Machines (ATM)
  • Use ATMs that are familiar or that are in well-lit locations.
  • Have your card ready before aproaching the ATM.
  • Do not use ATMs that appear to have been tampered with or otherwise altered.
  • Memorize ATM PIN and never disclose it with anyone.
  • Stand close to the ATM and shield the keypad when keying in the PIN.
Protecting Your Credit Card
  • Never disclose credit card information to anyone.
  • Sign all credit cards as soon as you receive it from the Bank.
  • Never allow credit card to be used as a reference or as an identification card.
  • Beware of the "swipe and theft" scam using card skimmers. Keep a constant eye on the card and the one handling it.
STRENGTHEN YOUR MOBILE BANKING SECURITY


Keeping Mobile Banking Info Secured
  • Do not disclose your Mobile Banking Pin (MPIN) to anyone.
  • Regularly change the MPIN.
  • The transaction reference number should be kept for it assures the execution of a transaction
  • Always remember to delete confidential information especially in sms or any transactional data
  • Never divulge personal or any relevant information through email.
Securing Mobile Banking Transactions
  • Never do mobile banking in a public place
  • Be wary of your surrounding when transacting in mobile banking
  • Always make sure to log off properly whenever using mobile banking
Protecting your Account
  • If the phone is lost or stolen, report the incident immediately to the Bank.
CONTACT RCBC FRAUD ASSISTANCE


Immediately notify the Bank if there are unauthorized entries or transactions in the account
If you have any questions or problems please contact
RCBC Customer Contact Center +632 877 RCBC (7222)

For Domestic Toll Free: 1-800-10000-7222
For International Toll Free: (Intl. Access Code) +800-8888-7222

For comments and suggestions, feel free to email
RCBC Customer Contact Center at customercontact@rcbc.com

You may also refer your concern or comments to BSP's Financial Consumer Protection Department at 708-7087 or send an email to consumeraffairs@bsp.gov.ph