Secure Your Account Information

  • Safeguarding your Passwords

    • Do not disclose your username/passwords to anyone.

    • Do not store username/passwords where they can be accessed by others.

    • Avoid using easy-to-guess passwords.

    • Change passwords regularly.

    • Password should be a combination of characters (uppercase/lowecase and numbers) and should be at least 6 digits in length.

    Keeping Personal Information Private

    • Do not disclose personal information unless the one collecting the information is reliable and trustworthy.

    • Log-off from the internet banking site when the computer is unattended or transaction has been completed.

    • Clear memory cache and surfing history after logging out from the website.

    • Do not send personal information, passwords or pins via ordinary email.

  • Reviewing Transaction History

    • Keep records of online transactions.

    • Regularly check transaction history details and statements for unauthorized transactions.

    • Review monthly bank statements for any errors and unauthorized transactions

  • Checking Website Security

    • Beware of bogus or "look alike" websites. Make sure that the correct website has been acessed.

    • Check the website's URLs - it should begin with HTTPS and a closed padlock icon on the status bar should be displayed.

    • Always enter the URL of the website directly into the web browser. Avoid being re-directed to the website.

  • Signing on Papers

    • Read the agreement/contract carefully before you sign.

    • Never sign on blank papers.

    • Do not send a photograph of your signature to others.

Protect Your Card Trasactions

  • Using Automated Teller Machines (ATM)

    • Use ATMs that are familiar or that are in well-lit locations.

    • Have your card ready before aproaching the ATM.

    • Do not use ATMs that appear to have been tampered with or otherwise altered.

    • Memorize ATM PIN and never disclose it with anyone.

    • Stand close to the ATM and shield the keypad when keying in the PIN.

  • Protecting Your Credit Card

    • Never disclose credit card information to anyone.

    • Sign all credit cards as soon as you receive it from the Bank.

    • Never allow credit card to be used as a reference or as an identification card.

    • Beware of the "swipe and theft" scam using card skimmers. Keep a constant eye on the card and the one handling it.

Strengthen Your Mobile Banking Security

  • Keeping Mobile Banking Info Secured

    • Do not disclose your Mobile Banking Pin (MPIN) to anyone.

    • Regularly change the MPIN.

    • The transaction reference number should be kept for it assures the execution of a transaction

    • Always remember to delete confidential information especially in sms or any transactional data

    • Never divulge personal or any relevant information through email.

  • Securing Mobile Banking Transactions

    • Never do mobile banking in a public place

    • Be wary of your surrounding when transacting in mobile banking

    • Always make sure to log off properly whenever using mobile banking

  • Protecting your Account

    • If the phone is lost or stolen, report the incident immediately to the Bank.

Contact RCBC Fraud Assistance

  • Immediately notify the Bank if there are unauthorized entries or transactions in the account

  • f you have any questions or problems please contact

    RCBC Customer Contact Center +632 877 RCBC (7222)

  • For Domestic Toll Free: 1-800-10000-7222

    For International Toll Free: (Intl. Access Code) +800-8888-7222

  • For comments and suggestions, feel free to email

    RCBC Customer Contact Center at customercontact@rcbc.com

  • You may also refer your concern or comments to BSP's Financial Consumer Protection Department at 708-7087 or send an email to consumeraffairs@bsp.gov.ph

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