Safeguarding your Passwords

• Do not disclose your username/passwords to anyone.

• Do not store username/passwords where they can be accessed by others.

• Avoid using easy-to-guess passwords.

• Change passwords regularly.

• Password should be a combination of characters (uppercase/lowecase and numbers) and should be at least 6 digits in length.

Keeping Personal Information Private

• Do not disclose personal information unless the one collecting the information is reliable and trustworthy.

• Log-off from the internet banking site when the computer is unattended or transaction has been completed.

• Clear memory cache and surfing history after logging out from the website.

• Do not send personal information, passwords or pins via ordinary email.

Reviewing Transaction History

• Keep records of online transactions.

• Regularly check transaction history details and statements for unauthorized transactions.

• Review monthly bank statements for any errors and unauthorized transactions

Checking Website Security

• Beware of bogus or "look alike" websites. Make sure that the correct website has been acessed.

• Check the website's URLs - it should begin with HTTPS and a closed padlock icon on the status bar should be displayed.

• Always enter the URL of the website directly into the web browser. Avoid being re-directed to the website.

Signing on Papers

• Read the agreement/contract carefully before you sign.

• Never sign on blank papers.

• Do not send a photograph of your signature to others.

Using Automated Teller Machines (ATM)

• Use ATMs that are familiar or that are in well-lit locations.

• Have your card ready before aproaching the ATM.

• Do not use ATMs that appear to have been tampered with or otherwise altered.

• Memorize ATM PIN and never disclose it with anyone.

• Stand close to the ATM and shield the keypad when keying in the PIN.

Protecting Your Credit Card

• Never disclose credit card information to anyone.

• Sign all credit cards as soon as you receive it from the Bank.

• Never allow credit card to be used as a reference or as an identification card.

• Beware of the "swipe and theft" scam using card skimmers. Keep a constant eye on the card and the one handling it.

Keeping Mobile Banking Info Secured

• Do not disclose your Mobile Banking Pin (MPIN) to anyone.

• Regularly change the MPIN.

• The transaction reference number should be kept for it assures the execution of a transaction

• Always remember to delete confidential information especially in sms or any transactional data

• Never divulge personal or any relevant information through email.

Securing Mobile Banking Transactions

• Never do mobile banking in a public place

• Be wary of your surrounding when transacting in mobile banking

• Always make sure to log off properly whenever using mobile banking

Protecting your Account

• If the phone is lost or stolen, report the incident immediately to the Bank.